1. Scope
This policy applies to information obtained through website visits, phone calls, WhatsApp communication, emails and service requests.
2. Collected Information
When creating a service request, information such as name, phone number, email address, address, request details and submitted images may be collected.
3. Purposes of Use
Collected information is used to evaluate service requests, contact users, create appointments, provide preliminary pricing and improve service quality.
4. WhatsApp and Phone Use
Photos and descriptions sent via WhatsApp are used only to evaluate the service request. Phone calls may be evaluated for operational follow-up.
5. Cookies and Technical Data
Technical logs and basic cookies may be used to improve website performance, security and user experience.
6. Third-Party Links
Our website may contain links to third-party services such as WhatsApp, phone, email or maps. Their own privacy policies apply.
7. Information Security
Reasonable technical and administrative measures are applied to protect user information against unauthorized access, loss or misuse.
8. Updates
This privacy policy may be updated when necessary. The current version is always published on this page.